Policies
CLIENT AGREEMENT
CONTRACT: This contract is between the client (purchaser) and service provider (Jennifer Anthony, Professional Resume Writer). The work to be performed is limited to the description of work on the fee quote/invoice. This “Work for Hire Agreement” is made effective as soon as the credit card or other payment instrument (e.g. check, money order, wire transfer) is initiated. In this Agreement, the party who is contracting to receive the services shall be referred to as “Client”, and the party who will be providing the services shall be referred to as “Service Provider”.
SERVICES: Services commence upon start of client interview or transmittal of resume development questionnaire to client. All services will be completed in a timely manner, subject to acts of God, equipment failure, and other circumstances, which are beyond the control of service provider. For resume and cover letter development projects, a proof copy will generally be provided within 7 to 10 business days of the client interview or receipt of completed resume development questionnaire, unless otherwise specified. The exact delivery date is by agreement. It is the responsibility of client to notify service provider if documents are not received by the expected delivery date. All writing projects include preparation of an initial draft and ONE round of revisions. Client further understands that completion of the resume development questionnaire is a requirement, not an option. Client agrees to put forth effort into completing the intake questionnaires(s) thoroughly and accurately. While telephone consultation is available to clarify points not fully explained in the worksheets, client agrees not to use this as a substitute for the intake worksheets. Client’s written documents will be prepared from the data provided on the resume development questionnaire. Client agrees to make reasonable efforts to be available by e-mail or telephone to answer questions during the intake and writing process, if necessary, in order to expedite production and obtain pertinent information about client’s work experience and accomplishments, or to clarify data that appears inconsistent. Failure of client to provide availability could result in termination of agreement by service provider.
FEES: Client acknowledges and understands that quoted fees are for all services including client intake and consultation time; writing and editorial work; typesetting/design/layout; and production and delivery. Client documents will be created based on information provided at the time of initial consultation and information provided on any intake questionnaires or other submitted documents. If additional or new information is introduced after work has started, additional fees for consultation, writing, or revisions may be applicable. If client fails to submit the correct information or omit information needed to create the ordered document(s) accurately, service provider is not obligated to include this information after the client documents have already been started. Should client decide to have this information included after order is initiated, client may be required to pay additional charges at the current hourly rate ($120 per hour, one-hour minimum, billed in ½-hour increments thereafter). Refunds WILL NOT be given simply because client has changed his or her mind. Client understands that by booking a project client is retaining exclusive attention and focus of service provider for the equivalent of a 40-hour work week. If client later chooses not to proceed with the project or does not complete questionnaire as required, payment for the retained time that was set aside by service provider, is still due in full.
PROOFREADING RESPONSIBILITY: Final proofreading is the responsibility of the client. Client must review proof copies and request revisions (by providing specific instructions for changes in writing) within seven business days of receipt unless special arrangements are made with service provider. Any additional rounds of revision or any changes requested outside of this seven-day period are subject to additional charges at the current hourly rate ($120 per hour, one-hour minimum, billed in ½-hour increments thereafter). Additional changes, additions of new information, reworking, or reformatting following initial review and revision will be billed at the regular hourly rate.
ACCEPTANCE: Work must be approved within seven business days of the receipt of materials (after the editing and proofreading session is complete). After seven business days, all projects will be considered approved and complete, and additional work will be billed as a new project. Service provider will not finalize any documents until written authorization from the client has been received and acknowledged as received. Client MUST authorize finalization in writing via fax or mail.
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